1. Introduction
Welcome to the Honor Forward retail collective! We are proud to offer this space as a platform for small businesses to grow and connect with new customers. Located in Wolfchase Mall, our store is part of a larger mission to supporting transitional housing, employment, and self-sufficiency for veterans and underprivileged communities.

This handbook outlines all guidelines, expectations, and procedures to ensure Honor Forward operates smoothly, professionally, and in alignment with our shared values.

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2. Vendor Participation Options

• Full-Time Vendor

  • $150/month flat fee — includes:

    • A dedicated space

    • Priority placement & signage

    • Featured on Honor Forward marketing platforms

    • Marketing Assistant

• Part-Time Vendor (Events/Festivals/Pop-Ups)

  • $100/event

    • Shared space availability

    • Must coordinate dates in advance

    • Featured on Honor Forward marketing platforms

• Consignment Vendor

  • $2.00 per item sold — no monthly fee

    • A dedicated space

    • Flexible inventory-based participation

    • Monthly payout minus commission

    • Featured on Honor Forward marketing platforms​

 

3. Hours & Operations

• Store Hours:

  • Monday–Saturday: 10:00am–8:00pm

  • Sunday: 12:00pm–6:00pm

  • (Subject to mall changes)

• Vendor Restock Times:

  • Daily before 10:00am

• Vendors must check in with staff before any product adjustments or new inventory placement.

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4. Vendor Expectations
Vendors must:

• Submit a completed Vendor Application and Hold Harmless Waiver

• Clearly list all products for sale

• Notify staff in writing before adding new items

• Display items professionally (e.g., shelves, baskets, signage)

• Maintain a clean, stocked, and organized display

• Remove expired or damaged products immediately (We will be donating expired product)

• Price all items clearly

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5. Permits & Documentation (if applicable)
The following may be required depending on your product type:
                   

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6. Product Rules & Restrictions

• All items must be handmade, homegrown, or locally sourced unless given written approval.

• No third-party resale unless approved due to scarcity or demand.

• No used clothing, weapons, unsealed cosmetics, or unauthorized electronics.

• Food items must be at least 6 inches off the floor.

• Signage must include your business name.

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7. Insurance, Safety & Store Policies

• Vendors must hold $1,000,000 general/product liability insurance if applicable.

• Honor Forward and Rejuvenescence are not responsible for lost, stolen, or damaged inventory.

• Vendors are responsible for collecting and reporting their own sales tax.

• No smoking, weapons, or disruptive behavior allowed in the space.

• Any vendor engaging in inappropriate conduct or unprofessionalism will be removed.

• Tents used for special events must be secured with visible, safe weights.

• Store staff may conduct site inspections of vendor production upon request.

 

8. Absence & Communication Policy

• Vendors must notify staff 48 hours in advance of any expected absence.

• More than 2 unreported absences per month may result in forfeiture of your space.

• Vendor meetings may be held monthly — attendance is encouraged.

 

9. Mall & Store Compliance

• No deep fryers, alcohol, or open flames are permitted.

• Decorations must not include glitter, confetti, or balloons.

• All trash and packaging must be disposed of properly.

• No blocking fire exits or mall pathways.

• Pets must be on a leash and cleaned up after.

• Final inventory removal must occur by 8:00pm on the last day of your rental.

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10. Incident & Emergency Procedures

• In case of injury or emergency, notify a staff member and call 911 if needed.

• Minor first aid is available on site.

• A fire extinguisher is kept behind the checkout counter.

• Suspicious activity or theft should be reported immediately.

 

11. Store Promotion & Vendor Support

Vendors benefit from:

• Inclusion in Honor Forward's digital and print marketing

• Opportunities to host demos, tastings, and workshops

• Social media features on Instagram and Facebook

• Press outreach for community events

Let us help you grow your audience — get involved!

 

12. Termination of Agreement
Honor Forward reserves the right to terminate vendor participation for:

• Repeated policy violations

• Non-payment

• Unsafe products or conduct

• Damage to mall property or equipment

• Disruption to customers or other vendors

 

13. Contact Us
Honor Forward Vendor Coordinator

Wolfchase Mall
(901) 569-0915
info@honorforward.com
www.honorforward.com